Shipping & Return
Your order is usually dispatched within 12-48 hours when your payment is received. We will deliver your order by DHL, EMS - Worldwide Express Mail Service (Online Tracking). Deliveries usually take 3~5 business days to arrive.
Our shipping fee is the US $ 5.99 per order (will be converted to the local currency based on your choice), no matter how many items you purchase in your order. The shipping fee will be auto-added in the grand total when you send payment.
1. The tracking No. of your package will be sent to you after your order is dispatched. You may check the status of your order online using your tracking number; 2. We cannot deliver your order to a P.O. Box address, so please make sure that you have given us a street address.
After your package is dispatched, you will receive a shipping confirmation email including the tracking number of your order. You can track your order via the Order-tracking Websites below using your tracking number:
EMS - http://www.EMS.com.cn/
DHL - http://www.dhl.com/
If You Are Not Satisfied With The Item You Received, You Can Get An Exchange If The Following Situation Happens:
A. The Product You Received Is Not The Same As The Picture, Or There Is Some Defect Or Broken Part On The Goods, We Can Provide Exchange(And Remember That Do Not Remove The Plastic Handle Protector On The Handle, Cos Once Removed We Assumed
The Bag Was Used And Cannot Exchange) (Please Contact Us First, And The Return Request Must Be No Later Than 3 Days From The Day You Received It , Because We Can Not Identify If The Damage Made By Customer Or Ourself ).
Notice: Please Provide Actual Picture Of Damaged Goods, We Will Not Accept The Returned Case Without Proof.
We Do Not Accept Exchange/Discount/Offer If You Just Simply Don'T Like:
For Design Of Bag, Size, Color, Hardware Tone.
Reason We Fixed This Rule Because:
Customer Will Simply Order To Try On The Size And Strap Length.
Because This Will Be Huge Problem If We Allow Customers Change In This Way.
Hope Every Customer Understand And Double Check Your Order Once Submitted.
Even If With Defect We Only Provide Change Same Color Same Size Bag.
This Rule Fixed Because To Make Sure Customers Won'T Simply Order This N That To Have A look N Change Other Bag
B. If The Quality Is Not The Problem, You Would Like To Cancel The Order Due To You Change Your Choice, We Can Accept Exchange. But The Products Need To Be Packaging Intact And Unused. The Return Shipping Fee Should Be At Your
Account. Moreover, You Need To Pay The Restocking Fee Per Item. If Your Order Total Price Under 500$, The Restocking Will Be 50$, And Above 500$ Total Price, That Will Be 100$ Restocking Fee.
C. If You Provide The Wrong Shipping Address, We Shipped Out The Package Lead To It Can Not Delivery Successful, We Need To Reship The Items, We Will Charge The Reship Fee. And If You Would Like To Cancel The Order, You Also Need To Pay The
Any Further Details, Please Feel Free To Contact Us.
D.If You Are Not Interested In That Item Any More Without Any Reason, And You Want To Make A Exchange. It Is Also Feasible In That Case. But You Need To Pay The Reshipping Fee, Too
We Are Not Responsible For The Compensation And The Resend Fee When You Ship Back The Package To Us. When You Send Then Back Please Make Sure The Products Is Well Enough And Without Damage. After You Send It Back Please Remember To Email
Us The Tracking Number. We Do Not Assume Items Damaged During Transport.